Frequently Asked Questions
We've gathered answers to some of the most common questions our customers ask. If you can't find the information you're looking for, please feel free to contact us directly.
Booking & Services
What's the difference between a standard clean and a deep clean?
A standard clean focuses on maintaining a basic level of cleanliness. It includes tasks like dusting, vacuuming floors, mopping, and wiping down surfaces in all main areas. A deep clean is a more thorough and intensive service. It involves detailed work such as cleaning inside the oven, scrubbing grout, cleaning baseboards, wiping down the inside of windows, and reaching hard-to-access areas to remove built-up grime and dirt.
How do I book a cleaning service?
To book your cleaning service, simply reach out via any of the following methods:
- ◆ Call or Text: 07444 746106
- ◆ Email: contact@sparklesolutions.co.uk
- ◆ Message us on Facebook
We’re here to help and will get you scheduled right away!
What are your hours of operation?
We operate from Monday to Friday, 9:30am to 5:00pm. We offer flexible scheduling to accommodate your needs.
We may be able to offer cleaning sevices outside of regular hours with prior agreement.
Pricing & Fees
Are your prices fixed, or are there extra fees?
Our prices are transparent and based on the size of your home and the type of service. However, additional fees may apply for special requests or if a space requires heavy-duty cleaning due to extensive dirt or clutter. We will always inform you of any potential extra charges beforehand.
What payment methods do you accept?
We accept cash and bank transfer. Payment is due upon completion of the service.
Safety & Quality
Are your cleaners insured and background-checked?
Yes, every member of our team is fully insured, and has undergone a thorough background check. Your safety and peace of mind are our top priorities.
Do you use eco-friendly products?
We are committed to using environmentally friendly cleaning products that are safe for your family, pets, and the planet. We can also accommodate requests to use specific products if you prefer.